FAQ Supporto

All our jewelry is made from the highest quality stainless steel, then plated with 18k gold using a technique called PVD (Physical Vapor Deposition).

This new way of plating is 10x stronger than standard gold or silver plating, making our jewelry 100% waterproof!

All pieces are made from the highest quality stainless steel and 100% nickel-free. Our materials are considered safe to use for anyone with allergies or sensitive skin.

Yes! We use genuine freshwater pearls that are carefully selected and highly valued for their beautiful rainbow luster.

This is all possible due to our unique plating process! We use the highest quality stainless steel that is then plated with 18k gold using a technique called PVD (Physical Vapor Deposition).

This new, modern way of plating, is ten times thicker than standard gold plating, is environmentally friendly, and uses a vacuum coating process, resulting in an extremely durable finish. This durability naturally makes it almost anything proof!

Cleaning Tips:

• Use only water and a mild soap to wash your jewelry.
• Use a soft cloth to help clean it (no abrasive cleaning tools).
• Regularly cleaning your pieces can keep residues to a minimum making them shine on the daily.

Storage Tips:

• Your jewelry already comes with our Atolea pouch which is perfect for keeping your jewelry safe!
• It's always best to store your jewelry in a way where they aren't rubbing against each other to prevent scratches.
• Any pouch or jewelry box with a soft texture inside is optimal.
• Make sure your jewelry is dry before storing it.

$0! All orders come with free worldwide shipping and tracking.

Along with our free shipping worldwide, all the duties & taxes are covered! We can guarantee there are no extra fees.

Delivery Time Estimates: 

• United Kingdom: 5 - 10 business days
• United States: 5 - 12 business days
• Australia: 7 - 14 business days
• Canada: 7 - 14 business days
• Europe: 6 - 15 business days
• Rest of the world: 10 - 15 business days

We currently ship to the United Kingdom, United States, Australia, Canada, Europe, and most of the world. We are unable to ship to Russia, French Polynesia, and China at this time.

You will receive an order confirmation via email as soon as you have placed your order. Typically, your order will be processed and dispatched within 1-2 business days. Please note, there may be fulfillment delays due to unforeseen circumstances. As soon as your order is on its way it may take between 5-15 days depending on your shipping destination and order delays. We'll send you the tracking number via email, allowing you to follow its journey on our tracking page. An email notification will be sent when your order is shipped and delivered.

You’ll be able to track the status of your order as soon as you place an order on our tracking page by entering your order number and email. You can locate your order number in your account and/or order confirmation email. Once entered, you will see the following: Ordered > In Process > Order Ready > In Transit > Out for Delivery > Delivered.

Our team works very efficiently and quickly to process orders. We are unable to guarantee any cancellations or changes to your order once placed. If you have an incorrect shipping address please reach out to us at info@isovae-jewellery.com

The first useful tip is to see if your connection is optimal. If it's not, waiting a bit longer for your cart/page to load and process your order could be the solution.

If that doesn't work, we recommend trying the following steps:

• Use another browser or device
• Make sure that your card is open for international payments
• Try another payment method or contact your bank

Please don't hesitate to contact us at info@isovae-jewellery.com if you are still experiencing issues.

While we can ensure this doesn't happen often, we're so sorry for the delay! Although we rely on our shipping partners to provide the most efficient services, unforeseen circumstances can arise.

If your order is considered late: Please kindly consider potential shipping delays. Atolea cannot be held responsible for lost or stolen packages. To start, we suggest double-checking that your shipping address is correct. We find that tiny details such as house/door number, street, and postal code can sometimes be missed.

Once your address is confirmed, if your order is past 30 days please contact us at info@isovae-jewellery.com and we will do our best to assist you in any way we can

We're so sorry for this inconvenience! Although we rely on our shipping partners to provide the best delivery services, unforeseen circumstances can arise on rare occasions.

If your order is marked as "Delivered":We recommend searching the surrounding areas of the shipping address and reaching out to neighbors. After allowing for a minimum of three business days for any potential developments, we advise submitting a claim with your local carrier directly. If you still haven't received your order, please contact us within 7 business days at info@isovae-jewellery.com and we will help every step of the way.

If you received the wrong item or an item is missing from your order, please contact us at info@isovae-jewellery.com to submit a claim within 3 business days after receiving your package including your order number, a photograph of the items you received, and your shipping label. Our team will be able to investigate this with our packing team and carrier partners.

I haven’t received my order confirmation.

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What does the Lifetime Color Warranty cover?

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FREE SHIPPING WORLDWIDE

LIFETIME COLOR WARRANTY

WATERPROOF JEWELRY

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We are Atolea. We make waterproof Ocean-Inspired Jewelry that you will never have to take off. Lifetime Color Warranty & Free Shipping Worldwide

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We are available 24/7 at support@atoleajewelry.customerdesk.io

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We're sorry to hear this! In this case, most likely the wrong email address has been entered. Please contact us at info@isovae-jewellery.com and we will assist you in locating your order. Make sure to include your full name, shipping address, and phone number associated with your order.

If you are eligible after reviewing our return and exchange policy, please reach out to us at support@atoleajewelry.customerdesk.io with the information below and we will assist you through the necessary steps.

• Order Number
• Item(s) requesting to be returned or exchanged

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.